Pulse Operations: Digitising Field Work
The Challenge
The challenge was to digitise a complex, paper-based workflow for field service and operational teams. The solution needed to replace manual worksheets, streamline safety procedures, and capture production data in environments with limited or no internet connectivity. The goal was to increase efficiency, improve data accuracy, and enhance safety for frontline workers.
My Process & Role
As the lead designer, my process involved a deep, hands on partnership with a client's remote operational site. I conducted multiple on site workshops and contextual interviews, some as far as 500 metres underground to understand the extreme constraints and unique needs of their field workers. This deep empathy and first hand research were vital to designing a truly usable solution that didn't have room to fail.
The Solution
Building on the mobile design system, I designed the Pulse Operations app. The app equips field workers with a tablet based tool that automatically syncs their daily schedules and worksheets, allowing them to work entirely offline. It provides a simple interface for them to complete safety checklists, replace paper forms, and track key operational stats, with all data syncing back to the central desktop planning application once they are back online.
The Outcome
The app delivered significant improvements to safety, data, and operational efficiency:
Improved statutory safety compliance through the use of mandatory digital checklists.
Enabled real time data capture from the field, feeding directly into tactical dashboards for immediate analysis.
Eliminated the need for a full-time manual data entry role by digitising the entire workflow, resulting in major cost savings and improved team efficiency.