Pulse Mobile
OVERVIEW
At Pulse, I led the design of the next-generation Pulse Mobile applications, extending the functionality of our main desktop Pulse application to support frontline operations in mine sites and beyond. This design required flexibility to handle a wide range of use cases, from submitting leave requests remotely to capturing critical safety information hundreds of meters underground.
To ensure the solution met real user needs, I began by visiting mine sites to gather user feedback, analyse key metrics, and identify pain points in our existing applications. From this research, I created a robust design framework that supports applications like Workforce, an employee kiosk application, and Stores, an inventory management tool built alongside the Samsung and Google enterprise teams.
The end goal was a flexible mobile app ecosystem that seamlessly integrated with our desktop app to deliver a unified and connected Pulse experience, onsite, at home, anywhere.
Workforce App
OVERVIEW
As lead designer for the project, I designed the Workforce app in the Pulse Mobile suite, specifically to support both employees and managers in managing essential HR and operational tasks from anywhere. The app empowers employees with easy access to leave requests, rosters, and pay details, while giving managers the ability to handle approvals and manage team schedules on the go.
Extending these capabilities to mobile allowed us to increase the attractiveness of the Pulse ecosystem and enhance flexibility and productivity for existing users in remote and onsite environments.
OUTCOME
After the Workforce app's release, clients reduced requests to payroll and HR teams by over 60% on average, resulting in significant cost savings.
Mine site managers reported improved remote team management and better scheduling flexibility, while employees embraced the app for its ease of use and convenience.
Stores App
OVERVIEW
The Stores app, enhances inventory management by enabling seamless inventory scanning on mobile devices, specifically for mine site inventory operations. This app allows users to quickly and accurately track stock levels, streamline reordering processes, and manage inventory across multiple locations—all from the convenience of their mobile devices.
To achieve this, the Stores app required heavy integration with the Samsung and Google enterprise frameworks, ensuring compatibility with the enterprise Samsung Rugged devices commonly used in industrial environments. This integration supports features like camera based barcode scanning removing the need for additional scanning hardware, allowing the app to be used on nearly any smart phone device.
OUTCOME
The cart feature in the new Stores app enabled users to cost out and process multiple scanned items simultaneously, replacing the previous one-at-a-time method.
Users provided immense positive feedback, stating we had literally made their job so much easier and that it was something they didn't even know they wanted.